shipping + returns
SHIPPING TIMES :: all orders will be processed within 7-9 business days unless otherwise noted in the listing (pre-orders, backordered items, etc.) our items are made to arrive at peak freshness. please specify if you need an item by a certain date and we will always do our best to accommodate.
all orders are shipped via USPS priority or first class mail. you will receive tracking information once your order is shipped.
LOST PACKAGES :: if you do not receive your package or you cannot find delivery information with the tracking number provided to you, please notify us immediately. USPS insurance does not cover packages that have been verified as delivered.
P + R is not responsible for refunding or re-sending orders that have been marked by USPS as delivered.
how soon can I expect my order?
after your order is placed, please allow a week for us to get it in the mail. P + R stands by sending out only the freshest of products. in turn, our products are made to order.
do you ship internationally?
no, currently our products are only shipped to the united states.
if we do not offer shipping in your location, contact us and we will work with you personally.
do you offer local pick-up?
currently, we offer a parker university pick-up program which is only available to the students of parker university. use the appropriate discount code for free shipping and we will send you an email to provide a specialized pick-up time on campus. this will eventually lead to a recycle / refill program, so stay tuned!
RETURNS :: due to the handmade nature of P + R products, we are unable to honor returns and exchanges. however, we want you to be 100 percent thrilled with your purchase. if there are any problems with your order, please contact us immediately and we will make it right.